Shipping / Returns

Shipping

Most orders placed before 13.00 GMT+ 2 will ship out the same day and the rest within 1 - 3 business days. We want to get your order to you as quickly as possible! If something unexpected happens with our timeline, we will contact you ASAP. 

Shipping rates & delivery times:

FREE SHIPPING:

• Finland - Total amount of your order, without shipping costs, is over 70€ 
• Europe - Total amount of your order, without shipping costs, is over 130€
• Rest of World - Total amount of your order, without shipping costs, is over 175€

FINLAND

**Orders over 70€ in Finland qualify for free shipping!**

• Pick up at ILO in Turku, Finland - Free
  **Pick up orders will be ready in about 2 hours (hopefully sooner). We will email when your order is ready for collection.
• Flat-Rate shipping (1-3 business days) - 5.00€
  shipment will be sent as either a Priority Letter or Priority Postal Package, based on weight and size.

EUROPE

**Orders over 130€ in Europe qualify for free shipping!**

• Magazine - Postal Priority Letter (3-6 business days) - €8.00
• Flat-Rate Shipping (3-6 business days)  -  €10.00
  **shipment will be sent as either a Priority Letter or Priority Postal Package, based on weight and size.

REST OF WORLD

**Orders over 175€ for Rest of World qualify for free shipping!**

• Flat-Rate shipping (4-10 business days) - 20.00€
  **shipment will be sent as either a Priority Letter or Priority Postal Package, based on weight and size.

**All delivery times are estimated. Please contact us at hello@iloyarn.fi if you need your order faster! We will find a suitable shipment option for you!**

 

Cancellation / Returns

Notify us ASAP at hello@iloyarn.fi if you wish to cancel your order. All orders can be cancelled prior to fulfillment & shipment. Once your order is shipped, you will need to follow the instructions for returns. 

To return or exchange any items from your order, notify us within 14 days of your received delivery at hello@iloyarn.fi. Returned items must be in original condition, able to be re-sold. We will provide instructions for exchanges via email.

Return items to:
ILO Yarn Oy
Linnankatu 8
20100 Turku
Finland

You are responsible for return shipping costs, and we cannot be held responsible for any shipments that do not make back to us! 

As soon as we receive & inspect the returned items, we will refund the price of your order, including shipping, via the original method of payment.