Most orders will ship out within 1 - 3 business days. We want to get your order to you as quickly as possible! If something unexpected happens with our timeline, we will contact you ASAP.
Shipping rates & delivery times:
FREE SHIPPING:
FINLAND
**Orders over 70€ in Finland qualify for free shipping as Matkahuolto Lähellä-parcel!**
EUROPE 1 (Denmark, Estonia, Germany, Latvia, Lithuania, Sweden)
**Orders over 150€ in Europe qualify for free shipping as Postal parcel!**
EUROPE 2 (the rest of Europe)
**Due to Covid-19 situation Postal Parcel deliveries are not available at the moment since there has occurred very long delays and transport connections to several countries are closed. We hope to be able to return the Postal Parcel shipping option soon**
**Orders over 150€ in Europe qualify for free shipping!**
REST OF WORLD
**Due to Covid-19 situation Postal Parcel deliveries are not available at the moment since there has occurred very long delays and transport connections to several countries are closed. We hope to be able to return the Postal Parcel shipping option soon**
**All delivery times are not guaranteed they are only an estimate. Please contact us at hello@iloyarn.fi if you need more information.**
Notify us ASAP at hello@iloyarn.fi if you wish to cancel your order. All orders can be cancelled prior to fulfillment & shipment. Once your order is shipped, you will need to follow the instructions for returns.
To return or exchange any items from your order, notify us within 14 days of your received delivery at hello@iloyarn.fi. Returned items must be in original condition, able to be re-sold. We will provide instructions for exchanges via email.
Return items to:
ILO Yarn Oy
Linnankatu 8
20100 Turku
Finland
You are responsible for return shipping costs, and we cannot be held responsible for any shipments that do not make back to us!
As soon as we receive & inspect the returned items, we will refund the price of your order, including shipping, via the original method of payment.