Most orders will ship out within 1 - 3 business days. We want to get your order to you as quickly as possible! If something unexpected happens with our timeline, we will contact you ASAP.
** Due to Covid-19 situation there may occur delays in estimated deliverytimes and transport connections to some countries are closed.**
Shipping rates & delivery times:
**Orders over 70€ in Finland qualify for free shipping!**
**Orders over 130€ in Europe qualify for free shipping!**
REST OF WORLD
**Orders over 175€ for Rest of World qualify for free shipping!**
**All delivery times are estimated. Please contact us at email@example.com if you need more information.**
Notify us ASAP at firstname.lastname@example.org if you wish to cancel your order. All orders can be cancelled prior to fulfillment & shipment. Once your order is shipped, you will need to follow the instructions for returns.
To return or exchange any items from your order, notify us within 14 days of your received delivery at email@example.com. Returned items must be in original condition, able to be re-sold. We will provide instructions for exchanges via email.
Return items to:
ILO Yarn Oy
You are responsible for return shipping costs, and we cannot be held responsible for any shipments that do not make back to us!
As soon as we receive & inspect the returned items, we will refund the price of your order, including shipping, via the original method of payment.